What We Collect

When you interact with Pixelborne — whether by visiting our website, booking a call, or getting in touch — we may collect the following information:

• Contact information — your name, email address, and any details you share when reaching out or booking a discovery call.
• Project information — briefs, references, or documents you share with us during a project.
• Usage data — pages visited, time on site, browser type, and device information, collected automatically through standard web analytics.
• Communication data — messages sent via email or our booking system.

We only collect what we actually need. We do not collect payment card details directly — payments are handled by secure third-party processors.

How We Use It

The information we collect is used exclusively to:

• Respond to your enquiries and schedule discovery calls
• Deliver and manage design projects
• Improve our website and services
• Send project-related updates and communications
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party. Ever.

Cookies

Our website uses minimal cookies — only those necessary for the site to function correctly. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that profile your behaviour across other sites.

The Cal.com booking widget may set its own session cookies to manage your booking flow. These are functional and not used for advertising.

You can disable cookies in your browser settings at any time, though this may affect site functionality.

Third Parties

We use a small number of trusted third-party services to operate our business:

• Cal.com — for scheduling discovery calls. Subject to Cal.com's own privacy policy.
• Email providers — for project communication. Emails are stored on our provider's servers.
• Hosting providers — our website is hosted on servers that may log standard access data.

These services are chosen carefully and are only given access to the minimum data necessary to perform their function. We do not share your data with any other third parties.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request that we delete your data
• Objection — object to how we process your data
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at hello@pixelborne.com. We will respond within 30 days.

Contact

For any privacy-related questions, requests, or concerns, reach us at:

hello@pixelborne.com

We take data privacy seriously and will always respond promptly and transparently.

Services

Pixelborne provides premium design services including brand identity, UI and digital design, and creative direction. The specific scope of work, deliverables, and timeline for each project are agreed upon before work begins and confirmed in writing.

We reserve the right to decline any project at our discretion, without obligation to provide a reason.

All work is produced to a professional standard. Results depend on the accuracy and completeness of information provided by the client. Pixelborne is not responsible for outcomes arising from inaccurate or incomplete briefs.

Payment & Pricing

Pricing is project-based and agreed upon before work begins. A deposit (typically 50%) is required before any project commences. The remaining balance is due upon project completion before final files are delivered.

• All prices are quoted in USD unless otherwise agreed
• Invoices are due within 14 days of issue
• Late payments beyond 30 days may incur a 5% monthly fee
• Deposits are non-refundable once work has commenced
• Rush projects (under 5 business days) may incur an additional fee

Pixelborne reserves the right to pause or terminate a project if payment terms are not met.

Revisions & Scope

Each project includes a defined number of revision rounds, agreed upon at the outset. Revisions are defined as changes within the agreed scope — not new directions, concepts, or additions.

• Revisions beyond the agreed number are charged at our standard hourly rate
• Scope changes requested mid-project will be quoted separately
• Feedback must be consolidated — multiple rounds of fragmented feedback may be counted as separate revisions

We present work in stages to keep feedback focused and efficient. This protects both the client's time and the quality of the final output.

Intellectual Property & Ownership

Upon receipt of full and final payment, full ownership of the final agreed deliverables transfers to the client. This includes all production-ready files in the agreed formats.

• Ownership transfers only upon full payment — not upon deposit or partial payment
• Pixelborne retains the right to display completed work in our portfolio, on our website, and in promotional materials
• Preliminary concepts, rejected directions, and unused designs remain the intellectual property of Pixelborne
• Clients may not resell or claim authorship of Pixelborne's work

Third-party assets (stock images, fonts, icons) used in projects remain subject to their respective licences. It is the client's responsibility to ensure correct licencing for commercial use.

Confidentiality

Pixelborne treats all client information — including briefs, business strategy, unreleased products, and project details — as strictly confidential.

We will not disclose any confidential information to third parties without explicit written consent, except where required by law.

If a client requires a formal NDA before sharing sensitive information, we are happy to accommodate this prior to commencing work.

Limitation of Liability

Pixelborne provides design services in good faith and to a professional standard. However, we cannot guarantee specific business outcomes, conversion rates, or commercial results from our work.

Our total liability for any claim arising from a project is limited to the total fees paid by the client for that specific project.

Pixelborne is not liable for:

• Loss of revenue or profit arising from design decisions
• Delays caused by client feedback, approvals, or third-party dependencies
• Issues arising from third-party integrations or platforms
• Damages resulting from use of delivered files in an unintended manner

Termination

Either party may terminate a project engagement with written notice. In the event of termination:

• The client is liable for payment of all work completed up to the termination date
• The initial deposit is non-refundable under any circumstances
• Work produced up to the point of termination remains the property of Pixelborne until all outstanding invoices are settled
• Pixelborne reserves the right to terminate a project immediately if a client engages in abusive, threatening, or unreasonable behaviour

Governing Law

These terms are governed by the laws of India. Any disputes arising from these terms or from a project engagement will be subject to the jurisdiction of Indian courts.

Pixelborne works with clients globally. For international clients, these terms remain applicable and enforceable under international contract law principles.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

For any questions regarding these terms, contact us at hello@pixelborne.com.