WHAT WE COLLECT

When you interact with Pixelborne — whether by visiting our website, booking a call, or getting in touch — we may collect the following information:

• Contact information — your name, email address, and any details you share when reaching out or booking a discovery call.
• Project information — briefs, references, or documents you share with us during a project.
• Usage data — pages visited, time on site, browser type, and device information, collected automatically through standard web analytics.
• Communication data — messages sent via email or our booking system.

We only collect what we actually need. We do not collect payment card details directly — payments are handled by secure third-party processors.

HOW WE USE IT

We use your information to:

• Respond to enquiries and deliver our design services
• Schedule and manage discovery calls
• Improve our website experience and performance
• Send project updates (never unsolicited marketing without consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes. Ever.

COOKIES

This site may use essential cookies to ensure basic functionality. We do not use tracking cookies or third-party advertising cookies. Analytics, if enabled, use anonymised data only.

THIRD PARTIES

We may use third-party tools for analytics, scheduling (Cal.com), and payment processing. These services have their own privacy policies and data handling practices. We do not share your personal data beyond what is necessary for these services to function.

YOUR RIGHTS

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

We retain personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law. You can request deletion of your data at any time.

CONTACT

For any privacy-related enquiries, reach out to us at hello@pixelborne.com.

OVERVIEW

By accessing pixelborne.com or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services. These terms constitute a binding agreement between you and Pixelborne.

SERVICES

Pixelborne provides brand identity design, UI/digital design, and creative direction services. Specific deliverables, timelines, and pricing are agreed upon before any project begins via a separate project proposal or contract. We reserve the right to decline any project at our discretion.

PAYMENT

• Payment terms are outlined in individual project proposals
• A non-refundable deposit is required to begin work
• Remaining balances are due upon project completion or as per the agreed payment schedule
• Late payments may result in project delays or suspension
• Refunds for remaining balances are handled on a case-by-case basis if a project is cancelled before completion

REVISIONS

The number of revision rounds included in each project is specified in the project proposal. Additional revisions beyond the agreed scope may incur extra fees. Revision requests should be communicated clearly and consolidated to ensure efficient workflow.

OWNERSHIP

• All website content, branding, code, and design elements on pixelborne.com are owned by Pixelborne and protected by intellectual property laws
• Upon full payment, clients receive ownership of final approved deliverables as outlined in their project agreement
• Pixelborne reserves the right to showcase completed work in portfolios and case studies unless otherwise agreed in writing
• Source files and working documents remain the property of Pixelborne unless explicitly transferred

CONFIDENTIALITY

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project. This includes but is not limited to business strategies, unreleased materials, and financial details. Confidentiality obligations survive the termination of any agreement.

LIABILITY

Pixelborne is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the amount paid by the client for the specific service in question. We are not responsible for delays caused by circumstances beyond our control.

TERMINATION

Either party may terminate a project agreement with written notice. In the event of termination, the client is responsible for payment for all work completed up to the termination date. The non-refundable deposit is retained regardless of termination. Any materials delivered up to the point of termination remain subject to payment before use.

GOVERNING LAW

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be resolved through good-faith negotiation first, followed by binding arbitration if necessary. We reserve the right to update these terms at any time. Continued use of our website or services after changes constitutes acceptance of the updated terms.

Questions about these terms? Reach out at hello@pixelborne.com.